Cancellation and Refund Policy

You may cancel your booking with us any time before your scheduled date and time of pickup. This may be done using the Chikucab.com Mobile App / Website by logging with your registered credentials or by calling us anytime on the 24x7 Customer Care Helpline 844-844-5504

Cancellation Policy

However, you may be liable to pay cancellation charges under the following circumstances:

• if your booking is cancelled within 4 (four) hours of the scheduled pickup date and time, it shall be treated as a No-Show by the Customer.
• No refund shall be applicable in such cases and the entire Booking Amount / Advance shall be treated as Cancellation Charges.
• if your booking is cancelled prior to between 4 & 24 hours of the scheduled pickup date and time, a Cancellation Charge equivalent to 15% of the Booking Amount or the actual Advance amount received from the Customer, whichever is less, shall be applicable.
• The balance, if any, shall be returned to the Customer within 21 working days.

Refund Policy

However, Chikucab.com maintains a Zero Cancellation Policy and this Cancellation Amount shall be credited to Customer’s Chikucab.com account as Chikucab Credits, which may be redeemed in part/full with any other Chikucab.com Booking(s) in future. Usage of Chikucab Coins shall be subject to  terms and conditions  as laid down on our website www.chikucab.com. A Customer may login to www.chikucab.com, using his login credentials to check his chikucab.com  Balance.

• If for any reason your driver takes too long to get to you then the cancellation charge will be waived in the event of a cancellation request made at your end.
• If there is a No-Show from your end, i.e. you are not at the pickup location and/or your assigned Driver is unable to get in touch with you on your registered phone number on the scheduled pickup date and time, the Driver shall wait for a reasonable period of half an hour from the scheduled Booking time and thereafter may treat the Booking as cancelled with no refund.
• The onus shall be on the Customer to inform chikucab.com at least 24 hours before the time of departure, for any delays or rescheduling of departure time and seek a confirmation from chikucab.com about the availability of the car at such rescheduled time.

JURISDICTION

We are not party and not responsible for any kind of dispute related to vendor / driver and customer. However if required , the jurisdiction for any kind of dispute with CHIKU MOBILITY INDIA PVT LTD would be Varanasi district court only.