Cancellation and Refund Policy

If customer is eligible for full refund, approved and applicable refund will be credited in the customer source account as original payment method within 10 to 15 working days

You may cancel your booking with us any time before your scheduled date and time of pickup. This may be done using the Chikucab.com Mobile App / Website by logging with your registered credentials or by calling us anytime on the 24x7 Customer Care Helpline 844-844-5504

Cancellation Policy

However, you may be liable to pay cancellation charges under the following circumstances:

• if your booking is cancelled within 4 (four) hours of the scheduled pickup date and time, it shall be treated as a No-Show by the Customer.
• No refund shall be applicable in such cases and the entire Booking Amount / Advance shall be treated as Cancellation Charges.
• if your booking is cancelled prior to between 4 & 24 hours of the scheduled pickup date and time, a Cancellation Charge equivalent to 15% of the Booking Amount or the actual Advance amount received from the Customer, whichever is less, shall be applicable.
• The balance, if any, shall be returned to the Customer within 21 working days.

Refund Policy

However, Chikucab.com maintains a Zero Cancellation Policy and this Cancellation Amount shall be credited to Customer’s Chikucab.com account as Chikucab Credits, which may be redeemed in part/full with any other Chikucab.com Booking(s) in future. Usage of Chikucab Coins shall be subject to  terms and conditions  as laid down on our website www.chikucab.com. A Customer may login to www.chikucab.com, using his login credentials to check his chikucab.com Balance.

• If for any reason your driver takes too long to get to you then the cancellation charge will be waived in the event of a cancellation request made at your end.
• If there is a No-Show from your end, i.e. you are not at the pickup location and/or your assigned Driver is unable to get in touch with you on your registered phone number on the scheduled pickup date and time, the Driver shall wait for a reasonable period of half an hour from the scheduled Booking time and thereafter may treat the Booking as cancelled with no refund.
• The onus shall be on the Customer to inform chikucab.com at least 24 hours before the time of departure, for any delays or rescheduling of departure time and seek a confirmation from chikucab.com about the availability of the car at such rescheduled time.

JURISDICTION

We are not party and not responsible for any kind of dispute related to vendor / driver and customer. However if required , the jurisdiction for any kind of dispute with CHIKU MOBILITY INDIA PVT LTD would be Varanasi district court only.