We are all living in a fast-paced environment; if you want to reach your DESTINATION fast or cover a small distance, definitely not by steps, regular transportation services like local taxis and auto-rickshaws are always there for you. Although COMFORT & CONVENIENCE are the priority, when it comes to the driver background check and license verification, your safety comes first.
It doesn’t matter where you’re heading or where you’re coming from, if you get a local cab or hire a taxi from a rental company in your city, you’re required to gather and verify the details about the person who’s holding the steering for a complete PEACE OF MIND. But you must’ve noticed these despite an increasing number of crimes and accidents, people who are in a hurry always overlook the verification of their chauffeurs.
In today’s blog, we’ll try to figure out why driver background checks are important for professional cab booking companies and why it is the NEED OF THE HOUR to hire verified drivers only for people seeking daily commuting. So, without further ado, let’s dive in:
Driver Verification Process – A Quick Overview!
In this competitive world where there are a number of taxi service providers, you need to keep an eye on their MOVEMENT and MARKETING STRATEGY to stay relevant in the current landscape. But not just that, you also need to improve and update the service so that your loyal customers won’t shift to another Brand.
For rental companies, only the cab model and features aren’t ENOUGH to lure the customers, but the most important part is the driver with proper skills and expertise, and it becomes necessary for the company to have driver license verification for the passenger’s SAFETY & SECURITY, which also impacts CUSTOMER EXPERIENCE.
If you look at every company, it has the same procedure for employing a driver, and it includes sending an agent to a rental service for reviewing the conduct of the driver in the previous company, and checking details regarding driver employment verification or driving licence online verification, etc.
Why Driver Background Verification – Compulsion Or Necessity?
We are all living in the 21st century, where you can assume that every CONSUMER IS SMARTER and knowledgeable; if they’re considering your rental company for the NEXT TRIP, it’s quite obvious they would have already gathered ample information about the service before making a FINAL DECISION. If you think it’s not necessary to provide details of a chauffeur assigned to them, they will definitely ask for a background check for hired drivers. On the other hand, top-notch rental firms never want to compromise on the service experience and customer safety, so whether a customer asks for the driver’s details or not, companies do background checks for varied reasons:
1) Customer’s Safety On Priority
When you assign a driver to your customer, as a reliable company, you take responsibility for him, his loved ones, and the belongings he is carrying for the journey. That’s why, when a new employee is recruited in the firm for the driver position, the screening ensures whether he’s involved in CRIMINAL ACTIVITIES or having a VIOLENT BEHAVIOR. If that were so, the HR or recruiter wouldn’t move forward with him, considering the customer’s safety during the journey.
2) Trust Building Among The Users
People from metro cities like Bangalore and Delhi often choose a rental service that not only conducts background verification as a legal responsibility but also shows a PICTURE about their commitment to safety and a CUSTOMER FIRST approach. Almost all rental companies know that if they transparently verify a driver’s identity, it somewhere builds a REPUTATION for the company through word-of-mouth promotion based on safe rides and associated experiences.
3) No Legal Complications Ahead
Prominent rental companies know how long it takes for BRAND BUILDING, but won’t take a single second to collapse if something happens UNFAVORABLE during the operations. No matter whether it’s a start-up or scale-up if a booking firm employs without proper verification, it may face legal issues if the driver causes harm to someone or the passenger during the ride, and it also impacts the credibility and reputation of the company.
4) Accelerating The Recruitment Process
When it comes to hiring, Personnel managers and the HR team are required to design levels and steps to select the best candidate from the pool of applications, and because of this, the process usually takes time. But based on a rigorous background screening and check, the company finds out a person’s previous terminations for misbehavior or suspended licenses, rejecting the application before the basic interview starts, which saves more time for other candidates who are waiting for their turn and are more qualified for the position.
5) Expertise In Smoother Operations
Unquestionably! A rigorous screening and background check not only helps you collect vital information about a driver’s behavior and conduct, but also gives you SMARTER INSIGHT into how physically and mentally fit he is, and what level of professionalism we can expect from him if he needs to decide on the road: which route should be taken for shortening the distance and how to converse with unknown people on road not loosing his cool if he faces the road rage or congestion.
Safe Rides Are POSSIBLE, God’s Promise!
No doubt! For a few years, we’ve been witnessing an increase in CRIMES IN INDIA; when you deeply study, you’ll find most of the cases are linked somewhere to robbery, sexual assault, and violence against female passengers in moving vehicles. In such a scenario, if someone is looking for a SAFE & SECURE ride, then it shouldn’t be a thing of SURPRISE.
Companies like Chiku Cab, Savaari, and Cab Bazaar are well aware of such unfortunate events, and that’s why, when it comes to cab service, they not only provide the best-in-class features in their cars for comfort and convenience but also assign a RELIABLE DRIVER with driving licence online verification and screening procedure, so that during the ride your whole attention onto execute plans that you make for the trip ahead, not on the driver’s activities feeling suspicious to you.
The Last Few Words – Reliability Ensures BRAND SUCCESS!
Honestly speaking! If you want your customer to hold your hand firmly in the market, you need to first identify their PAIN POINTS and offer the DESIRED SOLUTION in the right way. Most people today prioritize safety and security rather than comfort; luckily, we all have professional cab booking services NOW that provide a SAFE as well as comfortable ride, assigning a VERIFIED DRIVER with a clean background and conduct.
Like other prominent brands, Chiku Cab also employs reliable chauffeurs with a complete driver license verification for services like driver-on-hire or permanent driver-hire services. Want to know more about them? Please click here!
Frequently Asked Questions (FAQs)
Be it a prospect or a customer, they all have queries, and as a support executive, it’s your core responsibility to resolve them. In this section, we’ll look into some common queries and questions that are often raised by the audience. Let’s see what answers they get in return from the customer care executives:
1. Are driver background checks mandatory by professional car rental companies?
Yes! Without a proper driver license verification or driving license online verification procedure, top rental services don’t offer employment to a person seeking a job opportunity with a cab booking firm or operator.
2. How long does a driver background check take in a car booking platform and service?
The verification process usually takes time as officials contact the previous employer and then ask for employee details, including their conduct and behavior with other workers and customers of the company.
3. All drivers at Chiku Cab are employed with a complete verification procedure?
Yes! At Chiku Cab, the team of drivers is employed after a proper background verification so that the customer can ensure a SAFE & SECURE environment in the cab, no matter who’s holding the steering.
4. Are all drivers skilled and well-trained employees at top rental companies?
Yes! In top-rated firms, a driver as a personnel needs to go through a rigorous selection and training process so that when he drives a car can make better decisions about when to change the route to cover the longer distance and what to do if the cab gets stuck in a legal complication on the road.
5. Do rental companies provide permanent driver services to their customers?
Yes! Companies like Chiku Cab, Savaari, and Cab Bazaar offer permanent driver services to their customers on demand. Additionally, they also offer packages on a monthly and hourly basis as more custom options.
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